Refund policy

The €10 fee buys one assessment report, which is digital content delivered straight away. Before you pay, you tick a checkbox on the payment page confirming that you want access immediately and that you lose your 14-day EU right of withdrawal once the report is delivered. That checkbox is how the withdrawal waiver is given.

When we do refund

• You were charged but no report was generated.
• You were charged twice.
• The report is materially defective and we cannot fix it.

When we do not refund

• You disagree with the outcome.
• Your answers were inaccurate or incomplete.
• You did not get a job, sponsorship or a permit.

How to ask

Email ClearToNL@outlook.com within 14 days of payment with your Revolut reference. Approved refunds are paid back within 10 business days.