Refund policy

The €10 fee buys digital content that is delivered immediately after payment, and includes three assessment runs. A run is consumed only when an assessment completes successfully; re-reading reports you have already generated is always free. Before checkout you expressly agree that delivery starts at once and that you therefore waive the 14-day EU right of withdrawal for that content, as permitted under consumer law.

When we do refund

• You were charged but no report was generated.
• You were charged more than once for the same report.
• The report is materially defective or unreadable and we cannot fix it.
• A run failed because of a fault on our side and was not automatically returned to your balance.

When we do not refund

• You disagree with the outcome, or the result says you are unlikely to qualify.
• Your answers were inaccurate or incomplete.
• You did not obtain a job, sponsorship or a permit.
• You have used some or all of your three assessment runs.

To request a refund, contact ClearToNL@outlook.com within 14 days of purchase with your transaction reference. Approved refunds are returned to the original payment method within 10 business days.